Introduction

neome is a conversational automation platform built for enterprises of any size, from one person to ten thousand.

Ideal automation platform

Modern enterprises must evolve faster than the evolution of their markets and technology to retain their advantage. The automation fabric of the enterprise, acting as a spinal cord, decides how quickly the enterprise evolves and thrives or becomes stagnant and dies. Any automation platform vying to become the spinal cord of your enterprise must be accessible, affordable, and pluggable.

While privacy, security, governance, regulations, compliance, and other attributes of the automation platform are paramount. In well-designed platforms, these quality attributes are already built-in or will be built-in as the platform grows. We believe the automation platforms should be distinguished based on how much they are accessible, affordable, and pluggable.

1. Accessible

To make the automation platform accessible to everyone in the enterprise. The automation platform should offer,

• Minimal universal user interface requiring no training in how to use the platform.
• Friction-free remote user onboarding and role changes of the users.
• No context switch for the user when user moves from one enterprise function (for ex. sales) to another (for ex. service tickets).
• Avoid language barriers as much as possible to encompass all the users.
• Overcome end-user resistance to automation with immediate demonstration of value addition.

2. Affordable

To make the automation platform affordable. The automation platform should offer,

• Real-time interactivity to save users' precious time.
• Gradual adoption of automation to prevent big bang integrations.
• Each iteration of automation can be ad-hoc, bite-size, iterative, forgiving, and incremental.
• Low cost to learn, build, and deploy automation for enterprise's IT, business analysts, and community.
• Zero cost for everyone outside of the enterprise.

3. Pluggable

To make the automation platform pluggable. The automation platform should offer,

• Agents to plug into any existing SaaS-based enterprise apps and IoT devices.
• A library of pre-built plugins and templates, with infrastructure to write apps and custom plugins from scratch.
• Load users from Active Directory and similar identity services.
• Embedding of deep links in external websites, emails, SMS, apps, and messaging platforms for engaging with everyone involved with the enterprise.
• Comprehensive API to initiate automations from other applications.

neome automation platform

By seamlessly fusing messaging, spreadsheets, and drive into a common conversational automation platform, neome becomes,

1. Accessible: Billions of users already know how to use messengers, spreadsheets, and drives.
2. Affordable: While fusing, neome retains the affordable consumer app attributes of messengers, spreadsheets, and drives.
3. Pluggable: Drives in neome also execute plugins inside enterprise user's environments. Enterprise can build their library of custom plugins or reuse those developed by neome.

neome is the world's first consumer enterprise app that retains the simplicity and usability of consumer apps while giving you the power of enterprise apps.

Typical use case of neome

Hundreds of Tiles company sales assistants are sending orders from across the country via WhatsApp, Voice, or Email. These orders are extracted from these channels, inserted manually into a spreadsheet, and uploaded into ERP software.

With neome, the sales assistant sends orders as messages, which transparently end up in a spreadsheet and ERP service for further processing.

User interface of neome

Fundamentally, with neome, end-users send structured messages that get synced to spreadsheets and underlying software services. neome does this one act seamlessly opening new doors of architectural innovations that somebody could build on the top.

Salient features of neome

In the example above,

1. Sales assistants use familiar messaging interface for sending orders.
2. General Manager uses Excel spreadsheet for approving orders in bulk with one click save on Excel.
3. All data between messages and spreadsheets are synced in real-time.
4. Through automation, you can configure neome to send order approval on WhatsApp.
5. Through plugins, you can configure neome to update underlying SalesForce.com.

What next?

1. Continue to Tutorial: Task list to understand how to build a simple enterprise on neome.
2. Check out Tutorials to see more representative examples to real world problems.
3. Tutorial: Tiles company has comprehensive implementation of above-mentioned use case.
4. Read Thinking in neome to visualize your conversational app.
5. Dig deeper, read about the Architecture of neome.
6. Contact us to see a live demo, start proof-of-concept, or subscribe to our services.