Tiles company
Manage field operations of a Tiles company selling tiles across the country through a ground force of 200 sales assistants.
Sales assistants visit throughout the country to find new construction sites where tiles are required and collect visit report. Each visit report contains details of the project and name of the person to call back to discuss the terms of the order. Each sales assistant files on average 5 visit reports per day.
Workflow
Sales assistant visits
Sales call center
Factory planning
Key pain points
- Every day Tiles company receives 1000+ visits through WhatsApp and voice mail.
- Sales assistants have cheap mobile phone and can only WhatsApp or call.
- Average employment period of a Sales Assistant is 6 months so new sales assistants need to be onboarded quickly.
Why is this important?
- Elegant solution to this problem becomes basis for entire field operations automation.
- Similar templatized automation is required for millions of businesses with field operations like surveys, installation, maintenance, goods delivery, health care sample collection (like blood, urine, etc.), etc.
What next?
- First try the app.
- Second build the app.